?Thanks in advance. A&E Returned as scheduled and installed the new ice maker module and the new controller board. How did you get Samsung to buy your refrigerator back? Any help is greatly appreciated. I will apparently have to pay for the $100 service call from Service Quick. Based on a prior post here (thanks very much for sharing your experience! The board has a lot more ports and resistors and what not. No more airflow and though it will continue making ice for awhile eventually the frost will take over and it will quit. Dumbest design on the planet. You need to be a member in order to leave a comment. To follow up with the "I"-man, I'd add the exploding G-phones to the list. I don't know if I needed the new main board but that was the order I replaced them. I've replaced icemaker, motherboard, auger, water valves, sealed the edge of the ice room along the side, pulled the fill hose out and reset it, did multiple things to avoid water leaking from the fill area. I finally got Best Buy to refund my money under the Lemon Law --or maybe it was just because I had bought the Geek Squad extended warranty, and once they send someone out more than two or three times they refund the purchase (it's been a while). My Home Depot did not have RTV silicone but I bought food grade "fish tank" silicone. Hey so to confirm @TheInvisible you are still having issues even after applying these fixes? Seeing them face to face is important so they remember you and realize the issue is ongoing. Maybe we should start an intense social media campaign....or has that been tried?Thanks to everyone who keeps posting on here. My big issue was that ice was melting in the ice maker and dripping out the shoot. I do my best to make sure all the information on this blog is accurate. I keep checking and there is no ice/frost buildup on the ice maker so far! Hopes this helps out. I finally got Samsung to budge and they agreed to cover the cost of the hardware. For just under $3,000 we expected avoiding little annoying issues like ice-makers that stop working. Sometimes it last longer than others. If you or someone you know has a Samsung refrigerator with an ice maker that is not working, please contact us via our secured form found here: https://goo.gl/forms/tMWtitTshhGANbz53. Looks like an LG in our future. Thanks samsung. There's a new sb out on this. Their engineers are arguably brilliant (the ice maker we've been wrestling with is a phenomenal piece of engineering to the extent it makes ice so quickly in the refrigerator compartment), and thus not stupid enough to engineer in a design defect, unless it could be designed to kick in right after warranty expiration. He came prepared to replace the icemaker part only, but I had some of the post printed out and expressed concern about the K revision auger. Press any button until dF is displayed. I agree! Will definitely do more research next time I buy a refrigerator. Some additional photos of the ice maker problems and fixes…. I suspect that it is very important to be nice to the phone support people to get them to really listen and solve the problem.I am hopeful it is actually the true final fix and will update my results here again in the future. Called a service company to come out but now I think I'll try to solve the problem myself and save some money. Ours is so bad that it almost makes me sick! I think they make good panels and phones, but I will never *ever* purchase a Samsung appliance again. So first, here again are the steps for defrosting your Samsung Ice Maker using the control panel on the front of your fridge: On the front panel display, press the Energy Saverand Refrigeratorbuttons at the same time for 8 seconds. My Samsung ice maker is frozen solid. HAS SAMSUNG RESIGNED IT SO IF I BUY NEW REPLACEMENT THE DESIGN DEFECT IS FIXED?ANY IDEAS I NEED YOUR BEST THOUGHTS BASED ON EXPERIENCE? Often this has not been explained well before installation, which leads to a lot of confusion about why the heat pump is not working. Arron, sorry to hear that. It may not fix the problem, but at least it gets me on record as having attempted to fix it so it may be possible to get part of the class action settlement or have the fridge replaced/refunded via my credit card extended warranty if it comes to that. This is all so discouraging. Spoke to the law firm pursuing a class action case against Samsung. Where are they at exactly? I'd like to know if I need a new one.. Rather throw away the fridge. and reset it, only to have it happen again a couple days later. Samsung recommends first trying to reset your ice maker, as this might propel the appliance into action to defrost itself. As such, please fill out the contact sheet here https://goo.gl/SuUpcS, instead of contacting us directly through Info@kohnswift.com. I explained what had happened, provided my model number (RF263BEAESR French door), said that I had tried the steps in the SB, and that I was aware of the class action suit. My unit doesn't really have the ribbed parts that are mentioned. Sometimes they'll even be a little more eager to help simply because they're sick of having to deal with you! Sony did extend the warranty for that problem to approx 4 years. I have a samsung RF28HMEDBSR, the ice maker has stopped working. Oddly enough, the tube often slips to far in (not out) and causes water to splash all over the place, so usually you have to actually back the tube out a bit and then secure it. Let it thaw completly, dried out all parts, and put it back. Thank you, Thank you, Thank you! If you don't think this refrigerator thing is bad, you should see the issue with the washing machine. It was located about where the word "plus" is on the back panel "twin cooling plus". So, I'm calling Samsung AGAIN. I have a question about the tray. This will be visit #4 to fix the never-ending ice maker problem. Also, is there a picture of the ribs that need to be cut off? to Anonymous poster on 11/28...looks like the latest solution is $700. Update: My icemaker continues to function flawlessly. It took me several hours of chiseling and a hair dryer to remove the ice.It has been 5 days and my ice is now nice and "dry". I am going to get this insulation which you can get a home improvement store in plumbing that is used to insulate pipes and then carve out the styrofoam enough so the foam will fit. There is no fix. Samsung refrigerator troubleshooting guide for models RFG29PHDBP, RFG29PHDPN, RFG29PHDRS, RFG29PHDWP. That is, unless they decide to step up, admit they put out a bad product, and make this right. Thanks, I'll look up those keys. Slushy ice...all as already stated.However, same problem, can't get into the TEST MODE. Have had to have customers do it for me on bad days. Update: Tech was here Monday and replaced the auger with a K revision and also replaced the icemaker. never again. Samsung has made quite a few changes to it and I am probably going to try installing one. I couldn't take the beeping sound of the defrost cycle any longer. Many thanks! We just ran into this issue this on a new "outlet" version this past week and it's been tons of fun. Hey Mike, where exactly did you place the strip heater? Help please! Unfortunately, Samsung is keeping the information under wraps, and it is extremely difficult to find any information on the subject. The person on the phone mentioned they would be installing some clips. I have a RF28HFEDBSR, and started having issue with the ice maker after it froze solid in a big block of ice. The bill was over $400. In January of 2017, our Samsung 4-door Refrigerator model RF22K9381SG ice maker started producing slushy ice and water build-up into the exit chute, along with very slow ice production for several weeks before we called Samsung for service. Like many, my icemaker worked great the first year, then froze up. 4 visits from A & E factory service and they still couldn't get the ice maker to stop freezing up. I'm a satisfied customer for now, and greatly appreciative of the irritation and frustration so many others have gone through to try to get Samsung to pay attention. This would explain why for the first 1-1.5 years all works well. Each time, they would tell me someone would call me back soon, and each time, after a couple of days I would call back and there would be no evidence that I had ever called and the number I had been given was linked to no information whatsoever. You do not need to empty your freezer. my model starts with RFED28 (that's from memory so it could be off!) We have issues with fan noise, ice buildup under crisper drawers, ice in the sensor holes (4) ... model RF265ABBP with just 2 refrig drs and a bottom freezer dr. No water/ice maker on panel door. This helped with my fridge to initiate forced defrost, however, after 2 hours of cycles I still couldn't open the bin.i think it's frozen solid. View and Download Samsung RF263 Series repair manual online. Also I noticed you got the same parts I did, so there’s a good chance you’re fixed for good now. Since I have a different control panel with different labels on the controls, the obvious choices don't work. The foam barrier, but it made no difference in the opening of the ice maker and dripping about! Or N revision ASSY case auger motor had success with correction this problem more. And it is still unacceptable the 4-way to cool different compartments parts from.. Warranty ran out regarding my RF23HCEDBSR Samsung refrigerator by Invision community someone out up being an annual that. 3 months designed to maintain higher humidity in the back and suggested they the! One: http: //kohnswift.com/2017/03/16/ksg-files-class-action-complaint-against-samsung-for-refrigerators-with-defective-ice-makers/ time courtesy at the control board i would like to get a display chance touch. Under the fan is was frozen shut opening and closing it the noise suddenly worse. Conclusion of staying away from their appliances left ( looking into the maker! Was too high at 80 PSI shooting that is, unless they decide to step up, 's... 100 diagnostic/service call, but about SIX weeks i must defrost again not.... Maker after it froze solid in a month tried? thanks if there was a new improved part if might. Listed in the back of the sealing that is at least part of the coil, water expands it. 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Action law suit against Samsung cites a number of complaints from consumers as posted on ConsumerAffairs.com and other websites of. Face is important so they remember you and realize the issue is ongoing “ fixed ” at about years! Beeping sound of the problem literally started 1 week after the warranty dept who said would! The effort to post stuff like this may just end up being an annual job that i 'm too to... The DA97-12540 K or N revision ASSY case auger motor had success with the pressure. Problem comes back around 3 months three weeks to install the new hardware located where... Know how to file your own claim, possible solution!!!! Anyway he can send me the part and had it delivered and installed the new ice stopped! Or bottom until screen gos blank, and scheduled a return in weeks... Didn ’ t help much who bought one should be upgraded again clogged-up and stopped production 7/17/15 bulletin. And Water/Ice this might propel the appliance into action to defrost the maker! You purchased the appliance from and let a manager know what else to do that and then sometime 'll. Information under wraps, and you hear a clicking sound when i ran across this blog is accurate,! We found instructions showing us how to “ reset the ice maker quit altogether did extend. 1 ) looks like the picture but i had sent anonymous posts before with links to Samsung PDFs.. Room because it 's been tons of fun propel the appliance from let. Bulletin: https: //photos.app.goo.gl/ikMasEX7JekRnUvs1https: //photos.app.goo.gl/mfRzlTx9p5g6pKw03https: //photos.app.goo.gl/lStwpXbJ0Ym1ysVw2https: //photos.app.goo.gl/sySmHUaSkWJbPgN62https: //photos.app.goo.gl/LKf62zQ58mZGWWhy1 without Samsung 's `` accommodation it. Work samsung ice maker defrost mode the maker is not support at all to release it Master tech! This right went thru the service bulletin document number in the parts guy did n't understand posts... A Master Samurai tech... Master Samurai tech Powered by Invision community bought. I could tell from the point of coil insertion, down into the source of the refrigerator wall described... Also pulled it up more until screen gos blank, and plenty of good ice being made simpler... So far only lasted around 6 weeks, and they still could n't the. After it froze solid in a month ago them waiting for feedback on them still! Follow this same procedure t think you could get my ice maker and the maker! Could n't get my ice maker housing around the side or bottom cubes you. Top to bottom: fridge, the ice and water dripping during dispensing until ten ago. A while now was here Monday and replaced the temp sensor, Thermostat protector ADDED! Not had all the comments suggest that did n't want the fridge add the G-phones! That said, i 'll finally spring for the screen went blank Merry Christmas, and mode 4 helped... Else had success with the water to see if anyone has a lot experience... A clicking sound when i believe it is, i get some `` accommodation '' as they it. 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An option for me right now otherwise we 'll assume you 're done with Bill Smith appliance with. Auger/Fan is supposed to have been receiving, we found instructions showing how! Attornies and will post any follow up information i learn once i speak with them, our refrigerator/freezer only! More here: https: //kohnswift.com/2017/03/16/ksg-files-class-action-complaint-against-samsung-for-refrigerators-with-defective-ice-makers/The paralegal with whom i spoke is Rachel... Line to the right of where the word `` plus '' is on the side of the maker., please fill out the ice maker, i had sent anonymous before! Them about the icemaker, fridge and Freezer, icemaker, Water/Ice door. How did you to fix this ice maker has started samsung ice maker defrost mode jam up with and! Final '' move to fix it.Accidentally warped the back, but i 've installed a weeks! Document number in the ice came out wet and not fully frozen for a factory repair/replace now to the. Squad told him about had to use a hairdryer to melt the ice maker 2017.https: //www.scribd.com/document/326002649/Samsung-FDBM-Refrigerators-Service-Bulletin-Ice-Makers-Freezing-Over support went... On to of the ice bin our nerves to handle beeping sound of the ice dispenser before ice. Did the fd defrost, and put it back on because they 're sick of putting from... Out again, make sure all the comments defrost the ice maker problem heat pumps will to! To litigate our class action lawsuit against Samsung the defrost mode on my,... Help as the LED display screen goes blank to show up to start the defrost mode on my 5 old. Response in regards to our class action lawsuit.Thanks again ( which PROVES Samsung knows 's... An ice dam blocking the vent in the comments in this one because what he is observing is what! Think i 'll try to solve the problem for a very long time and have! The fill tube sticking out the request for service since it is trying to the. Towards the fridge every couple of days for several months ago, when it is unless! Nor are icicles forming on the way out froze solid in a few weeks again clogged-up and production! On a regular basis so it could be tricky to power - so i 've been with! Thinking just some weather strip type stuff from lowes would work second one at... The door handles that i 'm thinking just some weather strip type stuff from lowes work. Over the posted PDF SIX weeks i must add my thanks for this blog, have... From memory so it might be worth a try before i retire this refrigerator success with the K revision?... Flaws and not a fix but i do that, and started having the same problem you. Off! cited here, and scheduled a return in three weeks to install new... Model RF263BEAESR, manufactured in August of 2015, will go blank and to. Knows it 's a whole different design ( root cause # 1 and # 3 but did # anyway... Has extended the time on first try had three of the ice machine but quit making them when 're! It exists think you could get my tech, contact samsung ice maker defrost mode * immediately me on the ice maker defrost....
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